BuuQ
Delete your account and data
You can delete your BuuQ account and the personal data attached to it at any time, from inside the app. You do not need a reason, you do not need to ask us, and it costs nothing.
Delete it yourself, in the app
Open BuuQ and go to Account → Delete Account. The screen lists exactly what is erased and what we are obliged to keep, then asks you to type DELETE to confirm. It takes effect immediately — there is no waiting period and no way to undo it. Signing up again creates a new, empty account.
If you cannot open the app
Email privacy@buuq.co.ke from the address on your BuuQ account, with "Delete my account" as the subject. Sending it from the account address is how we confirm the request is yours — if you no longer have access to that mailbox, write to us anyway and we will verify another way.
We acknowledge every emailed request within 7 days and complete deletion within 30 days. You will get a confirmation when it is done. The in-app route is immediate, so use it if you can.
What is deleted
- Your profile — Name, email address, phone number and profile photo.
- Photos you uploaded — Service images, portfolio photos and anything else you added.
- Messages — Your in-app chat history with providers.
- Location data — Coordinates held for proximity search.
- Device identifiers — Including the push notification token used to alert you about bookings.
- Reviews and ratings — Detached from your identity, so no review can be traced back to you.
What we have to keep, and why
Deletion does not override a legal obligation to retain certain records. What stays is kept for the reason given and nothing else — it is not used to contact you, profile you, or build any service.
- Booking and payment records — Kenyan tax law requires business records to be kept for five years. These are stripped of your personal details and kept only as figures.
- Fraud and abuse records — Where an account was suspended, a minimal record is kept so the ban cannot be evaded by re-registering.
Deleting only part of your data
You do not have to close your account to remove data. In the app you can delete any photo, service listing or story you have uploaded, and turning notifications off removes the push token held for your device.
For anything else — a particular booking, your chat history, a review — email privacy@buuq.co.ke describing what you want removed. Your account stays open. The same 7-day acknowledgement and 30-day completion applies, and the retention limits below apply equally to partial requests.
Deleting the app is not the same thing
Uninstalling BuuQ removes it from your phone but does not delete your account or the data held on our servers. Use Account → Delete Account before you uninstall, or send the email above.
Your other rights
Under the Data Protection Act, 2019 you can also ask for a copy of your data, have it corrected, or object to how it is used. Those requests go to the same address. You may also complain to the Office of the Data Protection Commissioner. The full Privacy Policy explains what we collect and why.